Terms and Conditions of Sale
These are the Terms and Conditions upon which E.H. Booth & Co., Limited, a company registered in England and Wales with company number 00049933 (referred to in these Terms and Conditions as “Booths”, “our” and “we”) provides products to you via our Everyday Click and Collect Service (“Services”) through our Everyday Click and Collect website https://everyday.booths.co.uk/ (the “Website”).
If you have any queries relating to these Terms and Conditions, please contact our Customer Services team on 0370 774 9506 or visit our contact us page.
Please read these Terms and Conditions and our Use of Website(s) Terms and Conditions carefully as they govern purchase of any products (or services) through our Website. The Use of Website(s) Terms and Conditions and our Booths Card Terms and Conditions at https://www.booths.co.uk/your-booths-card-terms-and-conditions/ govern your entry and use of any Booths websites and Cardholder Competitions. By placing an order on our Website you confirm that you accept these Terms and Conditions. We recommend that you print and retain a copy of these Terms and Conditions for future reference.
Booths reserves the right, at our absolute discretion, to update and/or revise these Terms and Conditions at any time. Please check periodically for changes as they affect your rights and liabilities under the law.
Nothing in these Terms and Conditions affects your statutory rights.
Use of our Everyday Click and Collect Service
You must have an account to place an order for this service and when you place an order we will ask you to provide information such as your name, address, email, phone number, card details, and any other details that we may require to process your order. You can open an account you by registering at https://everyday.booths.co.uk/customer/account/create/.
If you believe or suspect that any passwords or security information provided by you have been used without your authorisation or have otherwise been compromised please notify us immediately by calling our customer services on 0370 7749506 or by sending an email to firstname.lastname@example.org
You are authorised to view and download our Website and order products from it for your personal, non-commercial use only. We are committed to ensuring that you are fully aware of what personal details we will collect form you, how we use them and how we will keep them safe. You can see full details of this in our Privacy & Cookies Policy, which sets out how we process your personal data.
Booths reserves the right at any time without notice or liability to you to:
Decline any new order at any time and at our sole discretion;
- In our absolute discretion and as long as we act legally, to terminate your access to all or part of the Services with or without notice including changing the availability or any feature or content;
- In our absolute discretion to discontinue the Website or Services, or any part thereof, at any time, with or without notice;
- Change the Website or remove any of its facilities in any way, at any time and for any reason; and
- Cancel orders if, due to unforeseeable circumstances, for example severe weather conditions, we are unable to deliver ordered products to our stores. See section “WHEN WE CANCEL YOUR ORDER” below for details of when we may cancel your order.
Booths cannot guarantee that the Website will be fault free or that it will meet your requirements. Please report any Website faults by submitting a form on the contact us page.
Placing and Collecting your Order
To place an order, you should add the products (and the quantity) that you wish to purchase to the online basket. Once all the products that you wish to purchase have been added to your basket and you are happy you want to buy them, you should “Proceed to Checkout”.
During the online order process, you will have the opportunity to view your order in your basket before submitting it. You will see the products you have ordered along with the estimated order total, and your nominated collection store, date and time slot. These details will be confirmed in your order acknowledgement.
You must check the details of your order carefully before submitting it to us. If you wish to amend your order once you have submitted it, please see the “ORDER AMENDS, CANCELLATIONS, RETURNS AND REFUNDS” section below.
Any payment must be by credit or debit card. The cards that we accept are detailed on our Website. We cannot accept payment by voucher, cheque or any other payment methods. The address at which the card is registered must be the same as your billing address.
Ordered products must be collected from your nominated collection store on your nominated collection date and time slot. We will make every reasonable effort to keep your order until the store closes on your nominated collection date. If you are unable to collect your order, you should contact us as soon as possible and we may keep your order available until the next day after your nominated collection date. If you do not collect your ordered products before this time, your order will be cancelled and your payment will not be returned unless we have breached our agreement with you.
We can terminate our contract with you if we are refused authority for payment or if we reasonably believe that payment will be refused at any stage. We will use reasonable endeavours to contact you to let you know that this is the case.
You must ensure you have a copy of your order reference and/or proof of identification (including proof of age (see section “ORDERING, ALCOHOL AND INFORMATION SECURITY”) when you collect your order In order to prevent fraud we reserve the right not to hand over an order where reasonable proof of identity is not provided. Products are supplied at the temperature appropriate to that food.
There is a minimum order value of £20.00. You will be unable to place your order on our Website until you reach the minimum order value of £20.00.
Confirmation and Acceptance of your Order
Once you have submitted your order, we will send you an order confirmation by email. This order confirmation lets you know that we have received your order and provides you with an order number and details of your order including details of the Booths store and collection time. The order confirmation email and your order number are not acceptance of the order from us. Acceptance of your order and the completion of the contract between you and us will, (unless we have notified you that we do not accept your order or you have cancelled it in accordance with these Terms and Conditions), take place on payment of your order. You will then be notified of our acceptance by email. This acceptance email will confirm any substitutes or missing items and the total amount paid. This will take place before you collect the products you ordered.
Collection slot time
All collection slot times are subject to availability. When placing your order you will be prompted to reserve a collection slot time at a Booths store. This collection slot is an estimation only of when you should collect your order and Booths shall have no liability to the extent permitted by law for failure to provide the order to you at that time.
All products offered on our website are subject to availability. Normally our Website will indicate that a product is “out of stock” and will not allow you to place an order for it. In the event that you place an order for a product and we are unable to supply it and you have informed us that substitute items are acceptable, our store colleagues will do their best to include a similar item in your order. You will receive a notification of any substituted items by email once they have been picked. If no such item is available or if you have informed us that substitutions are not acceptable, you will not be charged for any unavailable item and no substitute or replacement will be provided.
Pricing, Promotions, Descriptions and Product Information
The prices on our Website are for guidance only. The Website only indicates prices for the products on that day. The actual and final price of the order will be determined and confirmed on the date of collection once your order has been picked by us. The Website displays details of any promotions and how long they apply. If you order a product which has a promotion, the promotion (and any reduction in price) will only apply if it is still valid on the day you collect your order. If the promotion has expired before the date of collection you will be charged the RRP for that product.
Our marketing literature and Website contain a large number of products and it is always possible that, despite our best efforts, some of the products or services listed may be incorrectly priced. If the correct price is higher than the price stated, we are under no obligation to supply the products or services to you at the lower price stated and will inform you as soon as possible to give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.
The prices quoted on the website apply only to products and services ordered via the Website. We keep our prices under review and the prices quoted on the Website (including RRP’s and promotions) may change, but this will not affect contracts that have come into force.
All prices are shown and are payable in £s sterling and include VAT where applicable.
Although we will take all reasonable care to ensure that all descriptions and details of products appearing on our Website are correct at the time when the information was inputted onto the system, product specifications may change over time and the information appearing on our website may become outdated and may not reflect the product that you receive.
Content is gathered from various sources and although we believe it to be accurate at the time of publication and, save where we have been negligent, we accept no responsibility for the accuracy or completeness of the information on the Website. Product information in relation to food and drink is constantly being reformulated, so ingredients, nutrition content, dietary and allergens may change. You should always read the product label and not rely solely on the information provided on this Website.
It is therefore essential that you verify all such information directly with us before taking any action in reliance upon it.
Should you have any questions around our products, please contact our customer services on 0370 7749506 or by sending an email to email@example.com or ask our instore colleagues when collecting your order.
All measurements, weights and sizes are approximate and subject to availability. Where applicable, we will endeavour to supply any products within the required weight group.
Where your order includes a weighted product, where the weight of the product determines the price, there may be slight discrepancies in the weight. If a product weights more than the amount ordered, you will only be charged for the price of the weight amount you ordered. By way of example, if you ordered 200g Salmon, and the weight of the Salmon is 210g, you will only be charged for 200g.
Images of products on our Website are for illustrative purposes only. Although we’ve made every effort to display colours accurately, we cannot guarantee that your device’s display of the colours accurately reflect the colour of the products. Your products and packaging may vary slightly from the images on the Website.
On placing your order we require an authorisation which will be taken from the debit/credit card you provided above under “PLACING AND COLLECTING YOUR ORDER”. This authorisation will not debit any money from your account at that point.
A £4.00 collection charge will be added to your order automatically and this will include the cost of any paper bags used to pack your order.
Once our store colleague has picked your order we send the final value of the order to Worldpay and the amount will be debited from the credit/debit card you provided when ordering.
All transactions are processed by our chosen payment provider Worldpay via their secure online gateway. All payments are encrypted using 128 bit SSL encryption. To ensure your credit or debit card is not being used without your consent, all transactions are subject to fraud screening, validation checks and authorisation by the card issuer. Worldpay will validate your name, address and other personal information supplied by you during the order process against appropriate third party databases. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency.
All payment details are securely stored on Worldpay’s servers. Booths can access and view the transaction by transaction ID in order to give partial or full refunds. At no time are we able to view or access complete payment details.
Worldpay are bound by the Electronic Commerce Directive. Terms and Conditions, privacy and security policies can be located at Worldpay.
Gift vouchers may not be used for payment online.
If the payment on your credit/debit card is not successful or is declined, our instore colleague will try to call you to take alternative payment or arrange for you to pay cash on collection of your order. If this is not possible then we may cancel the order. All orders must be paid for in full before they are collected.
Booths Card Rewards
Please ensure that you enter your Booths card number on your account page and this will ensure that any rewards you are entitled to are added onto your account.
Ordering, Alcohol and Information Security
To purchase products from our Booths Food to Order Service you must be over 18 years of age and a UK resident.
We sell products containing intoxicating liquor. For clarity, a drink containing alcohol is classified as intoxicating if it contains more than 0.5% of alcohol by volume. Vintages, labels, closures and alcohol by volume may vary. Pursuant to the Licensing Act 2003 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor subject to a maximum fine of £1,000 or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £5,000 or 3 months imprisonment.
We are committed to upholding our legal and social obligations as a retailer of intoxicating liquor. To achieve this we have a number of control checks throughout the order, distribution and collection process both in store and online, for example we may ask you to confirm your date of birth and to tick to accept that you are over 18 years old when you place your order, verify who you say you are through personal identity checks, and we will only allow collection by somebody who is, in our reasonable opinion, aged 18 or over.
We operate a “Challenge 25” policy which means that if the person collecting an order containing alcohol appears to be under the age of 25, we will request photographic ID (such as a driver’s licence or passport) to verify that the person is over the age of 18.
In accepting these Terms and Conditions you agree to provide truthful and accurate information and to act in accordance with the Licensing Act of 2003 or, where applicable, the Licensing Scotland Act 2005 or any subsequent legislation.
We will never contact you and ask you to reveal your security details nor will we ask anyone else to do so on our behalf. Any such request is likely to be fraudulent and you should report it to us immediately.
We may check your order details to ensure they are correct and may cancel your order if we suspect or believe that you have deliberately provided incorrect information.
Order Amends, Cancellations, Returns and Refunds
Statutory rights to cancel
For the purposes of these Terms and Conditions, a ‘perishable’ product, is any product (food, wine, grocery, etc.) which has a ‘use by’, ‘best before’ or ‘BBE’ date stamped on the product which expires 5 days or less from the date of collection. For most products bought online you have a legal right to change your mind and receive a refund from when the contract is formed until the end of 14 days after you receive the products. These rights, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”), are explained in more detail in these terms.
The right to cancel your order under the Regulations does not apply to products which are:
- Perishable or otherwise liable to deteriorate or expire rapidly
- Sealed and not suitable for return due to health protection or hygiene reasons
- Alcoholic beverages (such as vin en primeur or similar), the price of which is dependent upon fluctuations in markets which we cannot control
- Made to your specification or clearly personalised
If you want to exercise your right to change your mind about the product that you have ordered, please let us know by doing one of the following:
- Log in to your account and cancel or amend your order (up until the 9pm on the day before collection).
- Telephone our Customer Care team on 0370 774 9506; or
- Email us at firstname.lastname@example.org; or
- Print off the Model Cancellation Form attached in the schedule below and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
Please note that we may begin to process your order immediately on order placement. Therefore, dependant on the nature of the product that you have ordered, it may not always be possible to cancel or amend your order
If you end the contract for any reason after products have been collected by you, we may ask you to return them to us. In the case of defective products, we may require you to provide reasonable evidence. If you are required to return any products, you must return them in person to where you collected them, or post them back to us at Booths Central Office, Customer Care Department, Longridge Rd, Ribbleton, Preston PR2 5BX or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 0370 774 9506 or email us at email@example.com for a return label or to arrange collection. If you are exercising your right to change your mind you must return them within 14 days of telling us you wish to end the contract.
You are responsible for the costs of return (unless the products are defective). In addition, we may reduce your refund of the price to reflect any reduction in the value of the products if this has been caused by your handling/treating them in a way which would not be permitted in a store.
We are under a legal duty to provide products that are in conformity with this contract. In the unlikely event that any product provided under your order is defective or poor quality or does not match its description, please contact our Customer Care team on 0370 774 9506 for further instruction.
Each product is sold subject to its product description which can be found on the relevant product page and subject to any variations as detailed above under “PRICING, DESCRIPTIONS AND PRODUCT INFORMATION.” We reserve the right to ask you to send us reasonable evidence of any product affected by such issues together with proof of purchase.
To receive a refund of an affected perishable product, you must notify us of any such issues before the expiry of the ‘use by’, ‘best before’ or ‘BBE’ date stamped on the product.
If the defective product is returned to store, a refund will be processed using the same payment method used by you when placing your order. Any refund to your payment card will be credited to your account within 7 days.
Amendments to your order
You can make amendments to your order by logging in to your online account. We will only be able to process such amends before 9pm the day before the day of collection.
When we Cancel your Order
We may cancel a contract under these terms and conditions immediately, by giving you written notice of termination, if:
- you fail to pay, on time and in full, any amount due to us under contract; or
- you breach the contract.
We may cancel a contract if we are prevented from fulfilling an order by any event beyond our reasonable control (a “Force Majeure Event”), including without limitation: any act of God, any governmental act or regulations imposed after you place an order, fire, flood, storm, adverse weather conditions (including but not limited to snow), explosion or civil commotion, failure in information technology, utilities or telecommunications services, failure of a third party (including failure to supply data) and industrial action or industrial dispute affecting any third party, any unavailability of raw materials, components or items, or any power failure, epidemic or pandemic disease (including but not limited to COVID 19) as well as any law, governmental order, rule, regulation, direction, curfew restriction, quarantine or other act of the competent authorities implemented to combat such pandemic diseases)); disaster, riot, terrorist attack or war. If we cancel for one of these reasons all monies you have paid us will be refunded to you.
Coupons, Vouchers and Codes
You are prohibited to use or apply any physical coupons and vouchers when ordering from the Website.
You can redeem or apply coupon codes which are issued by Booths from time to time. Please visit https://orders.booths.co.uk/how-to-redeem-your-coupon-code for information on how to use a discount code or coupon code (“Coupon”).
Booths Coupons are, and remain at all times the property of E H Booth & Co., Ltd. The right to use a Coupon is personal to the original or named recipient and may not be transferred without permission. It may not be copied, reproduced or published either directly or indirectly. Coupons distributed or circulated without our prior written approval are not valid and may be refused or cancelled. If you redeem or attempt to redeem a Coupon to which you are not entitled you may be committing an offence.
By using a Coupon, you will be deemed to have read and understood our Terms and Conditions and agree to be bound by them:
- You must be 18 years or older.
- Coupons are only valid online and on the specified Website.
- Coupon values/ discount are as specified on the coupon or within the promotion.
- Each Coupon is valid for a limited time only and expires at midnight on the specified date.
- Coupons are intended for single use only unless otherwise specified.
- In the case of a multiple-item order, the value of the Coupon is allocated to each item based on the proportion of the item’s value to the total value of all products, excluding shipping, taxes and other charges unless otherwise specified.
- If your Coupon has a minimum purchase requirement, taxes, shipping and handling and other charges do not apply towards the minimum purchase amount.
- Coupons are redeemable on selected products only. Please see details of their specific use within the promotion.
- Booths accept no responsibility for late, lost or misdirected Coupons.
- You are responsible for the security of your own Coupon. We will not replace any coupon that has been used by another party regardless of how the Coupon was obtained.
- Coupons will not be replaced if your order is cancelled.
- Coupons are not transferable or redeemable for cash or credit and cannot be combined with any other coupons or any other offer, discounts or promotions.
- Any refund you may be entitled to receive will not include the redemption value or discount of the Coupon. You will receive no more than the amount you paid.
- We reserve the right to suspend, change or cancel any Coupon, at any time without notice and without reason in the event of circumstances arising which make it necessary to do so.
- To redeem the Coupon, the claimant must type the Coupon code into the specific location at checkout. The relevant discount will be automatically deducted from the final price of the qualifying purchase. If the claimant fails to enter the Coupon code at the time of purchase as specified, the purchase will not be eligible for the discount.
- Coupon codes cannot be applied to previously placed orders.
- Booths employees are forbidden from using Coupons on the Website, unless specifically stated or communicated to the contrary.
We regret that our employee discount does not currently apply to any orders placed on our Website.
Purchase for Non-Domestic Use
We have selected our products and services on the basis that they will be used for domestic and personal use only. They are not provided for resale. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose or satisfactory quality.
We reserve the right to reject your order if we consider that you are ordering products for resale or for any business purpose.
Intellectual Property and Scope
The content of the Website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Website on a screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this Website without prior written consent.
These Terms and Conditions are not intended to govern the licensing of works (including software and literary works) comprised or stored in products.
You agree and confirm that:
- you are at least 18 years of age;
- you are legally capable of entering into binding contracts;
- you have full authority, power and capacity to agree to these Terms and Conditions;
- all the information that you provide to us in connection with your order is true, accurate, complete and non-misleading;
- you will be able to make the required payment for the products; and
- you will collect the products in accordance with these Terms and Conditions.
We warrant to you that:
- we have the right to sell the items that you buy;
- the items we sell to you are sold free from any charge or encumbrance, except as specified in these Terms and Conditions;
- you shall enjoy quiet possession of the items you buy, except as specified in these Terms and Conditions;
- the items you buy will correspond to any description published on our Website; and
- the items you buy will be of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied provided that such purposes are domestic.
These warranties are in addition to any rights or warranties to which you are entitled by law.
Limitations and Exclusions of Liability
Where you decide to use the products in the course of a business, we exclude all liability to you for any:
- Loss of income or revenue;
- Loss of business;
- Loss of business opportunity;
- Business interruption;
- Loss of profit;
- Loss of contracts;
- Loss of anticipated savings; or
- Loss of data.
To the extent provided by law, our liability for losses you suffer as a result of us breaking this contract is strictly limited to the purchase price of the products you purchased and other direct losses that you suffer as a result of our failure to comply with our obligations under this contract which are a foreseeable consequence of such failure.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability:
- For death or personal injury;
- Under section 2(3) of the Consumer Protection Act 1987;
- For fraud or fraudulent misrepresentation; or
- For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
Save that we will refund any money you have paid us when we cancel your order as a result of a Force Majeure Event (as defined above).We will not be liable to you in respect of any losses arising out of any Force Majeure Event.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Governing Law and Jurisdiction
These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
All notices given by you to us must be given to Booths by sending us an email or by calling our Customer Services team. We may give notice to you at either the email or postal address you provide to us when placing an order.
Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an email is sent to you, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such a letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that the e-mail was sent to the specified email address of the addressee.
Transfer of Rights and Obligations
The contract between you and us is binding on you and us and on our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge or sub-contract a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
If we fail, at any time, to insist upon strict performance of any of your obligations or any of these Terms and Conditions, or if we fail to exercise any of the rights and remedies to which we are entitled to, this shall not constitute a waiver or such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
If any provision of this contract is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this contract shall otherwise remain in full force and effect and enforceable.
Our Right to Vary these Terms and Conditions
We have the right to revise, update and amend these Terms and Conditions from time to time to reflect changes in conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our systems.
You will be subject to the policies and Terms and Conditions in force at the time that you order products or services from us.
This Website is owned by and operated by E. H. Booth & Co. Ltd.
Address: Customer Care Department, EH Booth & Co Ltd, Central Office, Longridge Road, Ribbleton, Preston, PR2 5BX.
Registered in England and Wales 49933.
VAT number 170 7164 17.
These Terms and Conditions were most recently updated in June 2022.
Schedule - Model Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract)
To E. H. Booth & Co., Ltd, Customer Care Department, EH Booth & Co Ltd, Central Office, Longridge Road, Ribbleton, Preston, PR2 5BX. Contact details: 0370 774 9506 and firstname.lastname@example.org
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods.
Ordered on [* ]/received on [* ,
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate